#DigitalCustomerExperience
CUSTOMIZE
EXPERIENCE
YOUR CUSTOMERS'
ONLINE
E-PATHOS enables you to customise
your digital offer by profiling
customers and capturing preferences
through interactive video interviews conducted directly online.
#DigitalCustomerExperience
CUSTOMIZE
EXPERIENCE
YOUR CUSTOMERS'
ONLINE
E-PATHOS enables you to customise your digital offer by profiling customers and capturing preferences
customers and capturing preferences through
interactive video interviews conducted directly online.
Transform
collected data
into concrete actions
The video interviews are designed to track customers' experiences and emotions using videos and images. They are integrated into the navigation path and allow you to improve the user's digital experience based on the feedback received.
Transform
collected data
into concrete actions
The video interviews are designed to track customers' experiences and emotions using videos and images. They are integrated into the navigation path and allow you to improve the user's digital experience based on the feedback received.
Targeted configurations
to intercept
the user at the right stage
of the customer journey.
Targeted configurations
to intercept
the user at the
right stage
of the customer journey.
The configuration of the Survey Container module enables you to determine the events that occur in the video interview:
- At check out;
- At certain intervals;
- After specific seconds of site opening.
By intercepting users at the right moment in the customer journey, you gain highly qualified real-time data and improve users’ Digital Experience.
The configuration of the Survey Container module enables you to determine the events that occur in the video interview:
- At check out;
- At certain intervals;
- After specific seconds of site opening
By intercepting users at the right moment in the customer journey, you gain highly qualified real-time data and improve users’ Digital Experience.
REAL-TIME INTERVENTION FOR OPTIMISED WIN-BACK
Constructing an access hierarchy makes data available to the company’s managers and dedicated teams through a comprehensive dashboard.
Setting up an alert system allows feedback to be sent to the dedicated team in real time, enabling immediate action to be taken.
REAL-TIME INTERVENTION FOR OPTIMISED WIN-BACK
Constructing an access hierarchy makes data available to the company’s managers and dedicated teams through a comprehensive dashboard.
Setting up an alert system allows feedback to be sent to the dedicated team in real time, enabling immediate action to be taken.